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Position Title: Operations Manager

Pay Grade: Salary ($140k - $165k)

Reports to: Chief Operation Officer

Job Family: Construction

General Description: The Operations Manager is an upper-level management position at Earthscapes, overseeing the daily operation, productivity, quality, safety, and client satisfaction of a construction division. They are responsible for maximizing the division’s operating performance and achieving its financial goals.

Essential Job Functions:

• Train and strictly enforce all operational safety procedures and policies.

• Work with the COO to set and meet yearly divisional goals and budgets.

• Collaborate with the COO and sales team to maintain or improve operational efficiency.

• Track monthly divisional Profit and Loss Statements, manage changes to increase profit, including COGS and operational overhead.

• Forecast and secure staffing and equipment needs through the 3 Month Look Ahead budget.

• Recruit and onboard to maintain operational efficiency and net profit.

• Participate in Preplanning Meetings to set field budgets, identify opportunities and concerns, and improve existing projects.

• Build and manage a high-performing team, including Superintendents, Foremen, Project Managers, Engineers, and possibly Fleet, Purchasing, and Safety Managers.

• Track production costs and margins by job type and client, providing monthly reports comparing actual versus estimated results.

• Monitor material costs, manage purchasing, and ensure 90% buyout within 90 days of project awards.

• Oversee project closeouts to achieve zero punch list items before turnover dates.

• Ensure monthly customer satisfaction survey results of 90% or higher.

• Conduct monthly cost-to-complete management.

• Review and sign off on bids and contracts.

• Attend meetings to report on division performance.

Safety Responsibilities:

• Ensure compliance with Earthscapes safety policies and OSHA regulations while maintaining productivity and quality.

Requirements Profile: Skills/Abilities

• Proven success in operations, project management, scheduling, bid review, and P&L management.

• Knowledge of contracting methods (GMP, cost plus, etc.) and contract review.

• Strong analytical, conflict management, and troubleshooting skills.

• Leadership, mentoring, communication, and team-building abilities.

• Ability to manage multiple projects in a fast-paced environment.

• Client-focused approach for both internal and external customers.

• High emotional intelligence and team collaboration skills.

• Commitment to Earthscapes’ doctrine, values, and mission.

• Proficiency with MacOS and Microsoft Office Suite.

• Open, candid communicator with strong leadership credibility.

• Understanding of best operations practices and systems.

• High ethical standards, with a record of vision, innovation, and creativity.

• Spanish language skills are helpful but not required.

Education/Experience/Licenses/Certifications:

• Bachelor’s degree or equivalent in horticulture, landscape architecture, construction management, business, or related fields.

• 10+ years of landscape construction or related experience.

• Prior leadership or management experience.

• Valid Driver’s License.

Work Environment/Physical Requirements:

• Travel to client events, job sites, and other divisions as required.

Key Performance Indicators (KPIs):

• Gross profitability: ±1% of pro forma.

• Labor, materials, and equipment rental budgets: ±1% of pro forma.

• Operational overhead management: ±1% of pro forma.

• COGS billing accuracy: ±3% of income statement.

• Unauthorized billings: Below $25K per quarter.

• Accurate 3-6 month forecast (burn accuracy).

• 100% client retention rate.

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